The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019.
Hear from J.Lodge, a recognized leader in contact center quality assurance and analytics, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider.
And hear how those results were shared just not in the contact center, but across divisions and into the customer experience c-suite.
Attend this webinar to learn:
- How through analytics and adjustments you can double close rates
- How agents can respond to customers who push back on upsell opportunities
- How combining Artificial Intelligence with Human Intelligence provides unparalleled business insights
- How speech analytics supplies the knowledge to fine-tune scripts for agents to increase sales