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Stop Avoidable Customer Churn With Great Agent Behavior
If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...
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Listening & Empathy Is Key To Stemming The Tide Of Customer Churn
The CallMiner Index UK uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...
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Speech Analytics Delivers Significant Sales & Process Improvements
How Dialog Direct Accelerates Sales Effectiveness and CX featuring Dialog Direct
Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
Deliver Performance Scores Directly to Your Agents
When it comes to improving efficiency, many call centers choose to record phone calls and track average handle time, and first call resolution rates. The less effort required on every call...
Customer Service is the New Marketing
Top Marketing Analytics Presentations
Marketing analytics involves measuring, managing, and analyzing marketing performance data to make it as effective as possible and optimize return on investment (ROI). Marketers also use...
Defenders Improves Sales Agent Performance
Gain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
Open English Saves Time and Improves Sales Conversions