Retail &eCommerce

Increase customer experience through interaction analytics

  • Customer Analytics Solutions for Retailers

    Customer Analytics Solutions for Retailers

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  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

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  • Sales Effectiveness2:27

    Sales Effectiveness

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  • TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics

    TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics

    Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.

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  • 5 Times When Voice Wins Over Customer Self-Service

    5 Times When Voice Wins Over Customer Self-Service

    As the post-Christmas trading analysis shows there are some significant challenges at play in the retail sector and 2018 will most likely continue in the same vein with cost pressures...

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  • Interaction Analytics Improves Contact Center Efficiency eBook

    Interaction Analytics Improves Contact Center Efficiency eBook

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  • Join Industry Leaders for the CallMiner CX Intelligence Summit

    Join Industry Leaders for the CallMiner CX Intelligence Summit

    Wayfair and Bluegreen Vacations to speak on how access to CX intelligence to improve all areas of your business. AI and automated analytics are instrumental for uncovering a wealth of actionable...

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  • Using Speech Analytics to Identify Vulnerable Customers

    Using Speech Analytics to Identify Vulnerable Customers

    By: Mark Lockyer, CallMiner Sales Director UK & EMEA Both UK energy and water companies offer services specifically designed to support customers in vulnerable positions due to situations such as...

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  • Improve the Customer Experience with Interaction Analytics

    Improve the Customer Experience with Interaction Analytics

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  • Guide to Creating a Customer Engagement Analytics RFP

    Guide to Creating a Customer Engagement Analytics RFP

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