Contact center operators have more regulations to deal with than ever before, and higher consequences if they fail to comply. The compliance climate was already challenging before changes to the Telephone Consumer Protection Act (TCPA) created uncertainty in the field, which in turn encouraged attorneys to file class-action lawsuits seeking favorable interpretation of the new requirements. FDCPA, CFPB, HIPAA, PCI, UDAAP, EFTA and other regulations also change, as does their enforcement environment. This eBook addresses how Interaction Analytics can help you mitigate compliance risk in your contact center.
Home » CallMiner Risk & Fraud Prevention » How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
Error - something went wrong!
Other content in this Stream
Risk & Compliance
Identify, Predict and Stomp Out Fraud
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Optimal Revenue Recovery: TCPA and FDCPA Updates
The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.
Streamlining Contact Center Processes for More Effective Use of Human Resources
Agents, teams, and contact center supervisors face an unending list of demands and expectations from customers and business owners. If you are unable to deliver on these expectations, you risk...
Identify Root Cause to Reduce Calls
CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand why they called back repeatedly, and why they were transferred.
Guide to Creating a Customer Engagement Analytics RFP