Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

From essentials like average handle time to broader metrics such as call center service levels, there are ...

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Optimal Revenue Recovery: TCPA and FDCPA Updates
Optimal Revenue Recovery: TCPA and FDCPA Updates

The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while mai...