Agent interactions have critical call center compliance requirements. Poor performance can represent significant risk to the organization. Call center compliance solutions not only ensure regulatory compliance but also reduce the risk of fines. See how CallMiner can monitor and protect your customer's privacy.
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How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
Identify, Predict and Stomp Out Fraud
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Optimal Revenue Recovery: TCPA and FDCPA Updates
The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.
Streamlining Contact Center Processes for More Effective Use of Human Resources
Agents, teams, and contact center supervisors face an unending list of demands and expectations from customers and business owners. If you are unable to deliver on these expectations, you risk...
Identify Root Cause to Reduce Calls
CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand why they called back repeatedly, and why they were transferred.
Guide to Creating a Customer Engagement Analytics RFP