MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka

MTM brokers non-emergency medical transportation via nearly 1,000 contact center agents at 9 contact centers across the U.S., handling 8 million calls and arranging 12 million trips annually.

View this video to learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.

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How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results
How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results

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How to Build a Speech Analytics Program
How to Build a Speech Analytics Program

Watch this workshop led by CallMiner’s expert Customer Success Directors as they take you through the compo...