CallMiner Technology & Trends
AI, Big Data, Data Science, App Dev, API Content
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Read ArticleHear from the Experts How AI Drives Better Customer Experiences
Artificial intelligence (AI) is a trending topic in the communications sector. Businesses often assume they don’t have the financial resources to utilize AI and machine learning in-house. In our...
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Webinar Replay Feb 27: How AI Improves the Customer Experience
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Learn MoreHow AI Improves the Customer Experience
Real Use Cases of Engagement Analytics & Automation for Contact Center Success
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Read ArticleAI Webinar with Forrester Highlights: What Does Enterprise Ready Mean?
What are the hottest topics in customer experience today? Data and Artificial Intelligence. The best way to uncover data is by utilizing what you already have access to – existing customer...
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1:04:01Watch VideoHow AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research
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1:00:57Watch VideoArtificial Intelligence in the Contact Center - Tech Tank
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Read ArticleThe Role of AI in Customer Experience [Infographic]
It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing...
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1:00:14Watch VideoHow Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore
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Read ArticleWelcome To AI For Better Customer Engagement
Welcome to AI. Let me introduce myself: My name is Rick, and I’m the new VP of Artificial Intelligence or AI here at CallMiner. Now that is out of the way, what the heck is AI. Actually, I’m not...
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Read Article16 Examples of Artificial Intelligence Across 6 Industries
Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...
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Read ArticleWhat is Artificial Intelligence (AI)? A Definition of Artificial Intelligence, Challenges and Benefits of AI, and More
A Definition of Artificial Intelligence (AI) Artificial intelligence (AI) gives machines the ability to learn from experience as they take in more data and perform tasks like humans. Computers...
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Read ArticleWhat is Deep Learning & Marketing Technology? Definition, How It Works, Best Practices, and Benefits of Deep Learning & Marketing Technology
Definition of Deep Learning & Marketing Technology Deep learning refers to the algorithm-based machine learning techniques that are used to process data. The inspiration for deep learning comes...
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Read ArticleIs Your Data Being Held Hostage (by your Speech Analytics Vendor)
Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...
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3:38Watch VideoAmazon Connect
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Read ArticleA Comprehensive History of AI in the Call Center: From ACDs to Predictive Analytics and Beyond
Voice continue to the most widely-utilized customer service channel by consumers, with 73% of consumers calling into the call center for customer service needs, according to Forrester. Other...
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Learn MoreCallMiner Best Practices for Analytics and Business Intelligence
Learn in this CRMXchange discussion best practice for analytics and business intelligence.
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Read ArticleSmart Implementation of Machine Learning and AI in Data Analysis: 50 Examples, Use Cases and Insights on Leveraging AI and ML in Data Analyt
Analytics has been changing the bottom line for businesses for quite some time. Now that more companies are mastering their use of analytics, they are delving deeper into their data to increase...
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3:18Watch VideoAmericollect Customer Success Story
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Read Article22 Call Center Technology Leaders Reveal the #1 Mistake Companies Make When It Comes to Purchasing Speech Analytics Software
Purchasing speech analytics software is a major investment for both enterprises and SMBs alike. Like all major technology investments, purchasing speech analytics software comes with a bit of...
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Read ArticleFive Emerging Call Center Technology Trends to Watch in 2017
The newest call center technology advancements are focusing on deeper insights and customer satisfaction. Over the past several years, call center technology has played a big part in shifting...
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Read ArticleThe Most Important Algorithms for Marketing Data Analysts to Understand
Algorithms matter little to the average consumer, working behind the scenes of the technology and social platforms they use every day (Facebook, Google, etc.). To marketers, though, they matter a...
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