CallMiner Technology & Trends

AI, Big Data, Data Science, App Dev, API Content

  • Artificial Intelligence in the Contact Center - Tech Tank1:00:57

    Artificial Intelligence in the Contact Center - Tech Tank

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  • The Role of AI in Customer Experience [Infographic]

    The Role of AI in Customer Experience [Infographic]

    It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing...

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  • How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences1:00:14

    How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences

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  • Welcome To AI For Better Customer Engagement

    Welcome To AI For Better Customer Engagement

    Welcome to AI. Let me introduce myself: My name is Rick, and I’m the new VP of Artificial Intelligence or AI here at CallMiner. Now that is out of the way, what the heck is AI. Actually, I’m not...

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  • 16 Examples of Artificial Intelligence Across 6 Industries

    16 Examples of Artificial Intelligence Across 6 Industries

    Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...

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  • What is Artificial Intelligence (AI)? A Definition of Artificial Intelligence, Challenges and Benefits of AI, and More

    What is Artificial Intelligence (AI)? A Definition of Artificial Intelligence, Challenges and Benefits of AI, and More

    A Definition of Artificial Intelligence (AI) Artificial intelligence (AI) gives machines the ability to learn from experience as they take in more data and perform tasks like humans. Computers...

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  • What is Deep Learning & Marketing Technology? Definition, How It Works, Best Practices, and Benefits of Deep Learning & Marketing Technology

    What is Deep Learning & Marketing Technology? Definition, How It Works, Best Practices, and Benefits of Deep Learning & Marketing Technology

    Definition of Deep Learning & Marketing Technology Deep learning refers to the algorithm-based machine learning techniques that are used to process data. The inspiration for deep learning comes...

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  • Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

    Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...

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  • Convert Voice of the Customer into Business Success

    Convert Voice of the Customer into Business Success

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  • A Comprehensive History of AI in the Call Center: From ACDs to Predictive Analytics and Beyond

    A Comprehensive History of AI in the Call Center: From ACDs to Predictive Analytics and Beyond

    Voice continue to the most widely-utilized customer service channel by consumers, with 73% of consumers calling into the call center for customer service needs, according to Forrester. Other...

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  • CallMiner Best Practices for Analytics and Business Intelligence

    CallMiner Best Practices for Analytics and Business Intelligence

    Learn in this CRMXchange discussion best practice for analytics and business intelligence.

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  • Smart Implementation of Machine Learning and AI in Data Analysis: 50 Examples, Use Cases and Insights on Leveraging AI and ML in Data Analyt

    Smart Implementation of Machine Learning and AI in Data Analysis: 50 Examples, Use Cases and Insights on Leveraging AI and ML in Data Analyt

    Analytics has been changing the bottom line for businesses for quite some time. Now that more companies are mastering their use of analytics, they are delving deeper into their data to increase...

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • 22 Call Center Technology Leaders Reveal the #1 Mistake Companies Make When It Comes to Purchasing Speech Analytics Software

    22 Call Center Technology Leaders Reveal the #1 Mistake Companies Make When It Comes to Purchasing Speech Analytics Software

    Purchasing speech analytics software is a major investment for both enterprises and SMBs alike. Like all major technology investments, purchasing speech analytics software comes with a bit of...

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  • Five Emerging Call Center Technology Trends to Watch in 2017

    Five Emerging Call Center Technology Trends to Watch in 2017

    The newest call center technology advancements are focusing on deeper insights and customer satisfaction.   Over the past several years, call center technology has played a big part in shifting...

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  • The Most Important Algorithms for Marketing Data Analysts to Understand

    The Most Important Algorithms for Marketing Data Analysts to Understand

    Algorithms matter little to the average consumer, working behind the scenes of the technology and social platforms they use every day (Facebook, Google, etc.). To marketers, though, they matter a...

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  • Moving Beyond Interaction Analytics to an Omnichannel World

    Moving Beyond Interaction Analytics to an Omnichannel World

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  • Customer Service is the New Marketing58:52

    Customer Service is the New Marketing

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