Amazon Connect

If you use Amazon Connect, you can quickly and easily incorporate speech analytics into your cloud-based contact center with CallMiner Eureka, the industry leading customer engagement analytics platform. Amazon Connect automatically sends recordings and call metadata to Eureka for analytics processing. Once processed, the call transcripts can be searched, analyzed and reviewed through the Eureka interface enabling you to discover valuable business and improve your bottom line.

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Is Your Data Being Held Hostage (by your Speech Analytics Vendor)
Is Your Data Being Held Hostage (by your Speech Analytics Vendor)

Many call centers utilize speech analytics solutions because it helps streamline their overall operations ...

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A Comprehensive History of AI in the Call Center: From ACDs to Predictive Analytics and Beyond
A Comprehensive History of AI in the Call Center: From ACDs to Predictive Analytics and Beyond

Voice continue to the most widely-utilized customer service channel by consumers, with 73% of consumers ca...