Americollect Customer Success Story

Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization, while being sensitive to their customer's needs. 

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CallMiner Best Practices for Analytics and Business Intelligence
CallMiner Best Practices for Analytics and Business Intelligence

Learn in this CRMXchange discussion best practice for analytics and business intelligence.

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22 Call Center Technology Leaders Reveal the #1 Mistake Companies Make When It Comes to Purchasing Speech Analytics Software
22 Call Center Technology Leaders Reveal the #1 Mistake Companies Make When It Comes to Purchasing Speech Analytics Software

Purchasing speech analytics software is a major investment for both enterprises and SMBs alike. Like all m...