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Sweet Emotion: Measuring Emotion for Better Experiences
Learn how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs.
Ask the Expert: Your Topic Modeling and Machine Learning Questions Answered
Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. We wanted to highlight some from our most...
How to Use Topic Modeling to Extract Conversational Insights
Interested in learning how topics are uncovered through speech analytics? Our AI team discusses how we use embedding on the sentence/phrase level to categorize topics mentioned in spoken conversation.
Leveraging Machine Learning in Conversational Analytics
Hear from CallMiner's AI team on exposing “real world AI” through actual model outputs and real business insights gained through Machine Learning.
Text and Speech Analytics Are Not Created Equal
VP of AI Rick Britt and Data Scientist Kristen Stallings discuss how speech analytics platforms are trained on data derived from conversation and tuned for the unstructured nature of speech.
3 Potential Pitfalls of DIY Speech Analytics
More and more organizations are looking to build in-house data science or AI teams to use emerging technology and techniques to harness the power of their data. With the growth of these internal...
What is Sentiment Analysis? Examples, Best Practices, & More
A Definition of Sentiment Analysis Sentiment analysis is a method for gauging opinions of individuals or groups, such as a segment of a brand’s audience or an individual customer in communication...
What Can AI Do To Help Your Business Today?
Vice President of AI Rick Britt and Senior Data Scientist Yang Liu break down myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights.
Ask the Expert: 6 Questions About AI in the Contact Center
In the latest edition of the Inner Circle’s Guide to AI, Chatbots & Machine Learning CallMiner’s VP of AI Rick Britt and Senior Data Scientist Yang Liu answered questions from their user...
Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?
We are well within the “Age of the Customer”. The first step toward competing successfully in this era is capturing the voice of the customer. Many organizations are sitting on a gold mine of...
The Inner Circle Guide to AI, Chatbots & Machine Learning
The opportunity exists for AI to take customer contact far beyond what is feasible now due the enormous amount of structured and unstructured data available.
Is Your Data Being Held Hostage (by your Speech Analytics Vendor)
Many call centers utilize speech analytics solutions because it helps streamline their overall operations and better track agent performance. When you decide to invest in a solution, you trust...
7 Ways of Using Speech Analytics To Shape Your AI Strategy
Contact centers are a vital part of ongoing business success. Agents are ultimately responsible for all interactions and delivering a positive customer experience. One wrong decision and they can...
Hear from the Experts How AI Drives Better Customer Experiences
Artificial intelligence (AI) is a trending topic in the communications sector. Businesses often assume they don’t have the financial resources to utilize AI and machine learning in-house. In our...
How AI Improves the Customer Experience
Real Use Cases of Engagement Analytics & Automation for Contact Center Success
AI Webinar with Forrester Highlights: What Does Enterprise Ready Mean?
What are the hottest topics in customer experience today? Data and Artificial Intelligence. The best way to uncover data is by utilizing what you already have access to – existing customer...
How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research
Smart Implementation of Machine Learning and AI in Data Analysis: 50 Examples, Use Cases and Insights on Leveraging AI and ML in Data Analyt
Analytics has been changing the bottom line for businesses for quite some time. Now that more companies are mastering their use of analytics, they are delving deeper into their data to increase...
Artificial Intelligence in the Contact Center - Tech Tank
The Role of AI in Customer Experience [Infographic]