Travel & Hospitality

Read how speech analytics and interaction analytics can the assist travel & hospitality industry

  • Customer Interaction Analysts Solutions for Travel & Hospitality

    Customer Interaction Analysts Solutions for Travel & Hospitality

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  • Engagement Analytics for Transportation Companies

    Engagement Analytics for Transportation Companies

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  • Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Interaction Analytics Lead to Happier Agents & Customer Satisfaction

    Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.

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  • Aberdeen Contact Center & Customer Experience Trends 2018

    Aberdeen Contact Center & Customer Experience Trends 2018

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  • What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance

    What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance

    A Definition of Customer Satisfaction Rating & Importance Scales As companies strive to deliver exceptional customer experiences, they appreciate getting feedback – and its related insights –...

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  • Customer Engagement Optimization4:14

    Customer Engagement Optimization

    You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.

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  • Proactive Customer Service + Interaction Analytics Customer Service. Be There Now!1:00:16

    Proactive Customer Service + Interaction Analytics Customer Service. Be There Now!

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  • Customer Service is the New Marketing58:52

    Customer Service is the New Marketing

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  • How Interaction Analytics Improves Contact Centre Efficiency eBook

    How Interaction Analytics Improves Contact Centre Efficiency eBook

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