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The UK Inner Circle Guide to First-Contact Resolution

Research repeatedly shows that first-contact resolution (FCR) is one of the top three metrics that are most influential on customer satisfaction.

This new publication, the Guide Inner Circle to First-Contact Resolution, will provide answers to these fundamental questions about FCR and enable you to improve both contact centre efficiency and customer satisfaction at your organisation:

  • What is the best way to measure first contact resolution?
  • How can we understand why we’re getting multiple contacts?
  • What’s the best way to get a quick improvement in FCR?
  • Which solutions have the most positive impact on FCR?
  • And more…

We invite you to download it with our compliments and start benefiting from the research and insights it delivers.

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