×

We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Company
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Country
State
Thank You!
Error - something went wrong!
   

UK CallMiner Churn Index for Utilities Organisations

CallMiner commissioned a survey two years ago which we repeated this year to find out why UK consumers leave suppliers, and to see what has changed since our last survey.

This report takes a detailed look at the responses from individuals in the UK who switched Gas or Electric companies in the last 12 months and demonstrates the pivotal role that call centres play in whether customers stay loyal or decide to switch.

Our findings uncovered how important it is for gas & electric companies to:

  • Treat customers fairly and reward them for loyalty
  • Have knowledgeable, intelligent & skilled ‘super-agents’
  • Run effective self-service and automated channels 

In order to keep happy and loyal customers.

Download the report to find out more.

Previous Flipbook
ContactBabel UK Inner Circle Guide to Outbound Contact Centres
ContactBabel UK Inner Circle Guide to Outbound Contact Centres

This invaluable guide provides best practices for implementation and execution of outbound contact centre a...

Next Video
Are You Really Listening to Your Vulnerable Customers?
Are You Really Listening to Your Vulnerable Customers?

Learn how today's contact centres are leveraging real-time analytics to support their remote agents and saf...