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How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

Contact centres are constantly looking for ways to maximise the potential of agent-customer conversations and create positive experiences. Good coaching lies at the heart of this. 

In this webinar, we discussed innovative ways of training agents to unlock this potential and improve customer happiness, with a specific focus of coaching in real-time. 

Learn from CallMiner Experts and Kim Ellis, Training Manager at Go Ginger along with Call Centre Helper staff on best practices for increasing your agent and customer satisfaction.

Previous Article
CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row
CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row

We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Cont...

Next Flipbook
Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting
Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analy...