Most organisations know that there’s a wealth of insight to be gained from customer and agent conversations, whether in voice, chat, email social or in customer satisfaction surveys. However only the top performing organisations truly use the full power of technology to gather actionable insights.
In particular, they know how to use analytics in order to:
- Identify and stop dissatisfaction and trigger points for customer churn
- Identify disengagement and decrease the root causes for employee sickness, absence and churn
During this webinar, learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.
This insight can be turned into practical strategies that deliver customer value and retention, as well as better employee engagement and performance.
Join us to hear examples of how better customer and agent experiences has been done in a variety of sectors.