CallMiner Videos

Speech & Interaction Analytics Videos

  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • Improve Agent Performance with CallMiner Eureka2:32

    Improve Agent Performance with CallMiner Eureka

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  • Improve Contact Center Efficiency with CallMiner Eureka2:17

    Improve Contact Center Efficiency with CallMiner Eureka

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

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  • Why Work with CallMiner2:09

    Why Work with CallMiner

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  • State Collection Services Case Study10:00

    State Collection Services Case Study

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • Access Financial Case Study10:31

    Access Financial Case Study

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  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

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  • Customer Engagement Optimization4:14

    Customer Engagement Optimization

    You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.

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  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

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  • Voice of Customer Analytics3:07

    Voice of Customer Analytics

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  • Customer Experience2:35

    Customer Experience

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  • Contact Center Efficiency2:22

    Contact Center Efficiency

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  • Real-Time Performance Monitoring with Speech Analytics with EurekaLive1:43

    Real-Time Performance Monitoring with Speech Analytics with EurekaLive

    CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.

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  • Performance Management2:32

    Performance Management

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  • Automating the Performance Management Process with Contact Analytics4:29

    Automating the Performance Management Process with Contact Analytics

    CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.

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  • Sales Effectiveness2:27

    Sales Effectiveness

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