CallMiner Videos

Speech & Interaction Analytics Videos

  • Customer Experience Demo7:42

    Customer Experience Demo

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  • Risk and Compliance Demo17:13

    Risk and Compliance Demo

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  • Miss a Webinar? Catch Up Anytime!

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  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

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  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

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  • Improve Agent Performance with CallMiner Eureka2:32

    Improve Agent Performance with CallMiner Eureka

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • Improve Contact Center Efficiency with CallMiner Eureka2:17

    Improve Contact Center Efficiency with CallMiner Eureka

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • Why Work with CallMiner2:09

    Why Work with CallMiner

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  • State Collection Services Case Study10:00

    State Collection Services Case Study

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  • Americollect Customer Success Story3:18

    Americollect Customer Success Story

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  • Access Financial Case Study10:31

    Access Financial Case Study

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  • Conn's Home Plus Customer Success Story3:20

    Conn's Home Plus Customer Success Story

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  • Customer Engagement Optimization4:14

    Customer Engagement Optimization

    You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.

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  • SiriusXM Customer Success Story3:12

    SiriusXM Customer Success Story

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  • Enhanced Voice of Customer Analytics with CallMiner3:07

    Enhanced Voice of Customer Analytics with CallMiner

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  • Improve Customer Experience with CallMiner2:35

    Improve Customer Experience with CallMiner

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  • Contact Center Efficiency2:22

    Contact Center Efficiency

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  • Real-Time Performance Monitoring with Speech Analytics with EurekaLive1:43

    Real-Time Performance Monitoring with Speech Analytics with EurekaLive

    CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.

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