Conn's Home Plus is an electronics and home appliance retailer, which also offers financing to their customers. Their multiple call centers and over 350 agents rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.
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1:43CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
4:14You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
4:29CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
2:00EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
2:12CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
3:29By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
2:46CallMiner speech analytics includes faster search times, text previews, discovery of the unknown, ease of use, and significantly improved speed to intelligence.
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