Conn's Home Plus is an electronics and home appliance retailer, which also offers financing to their customers. Their multiple call centers and over 350 agents rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.
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2:18CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
2:28CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
0:002016-06_ Leveraging Gamification & Analytics to Drive Agent Engagement and Performance
4:14You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
1:43CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
4:29CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
2:00EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
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