What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.
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Real-Time Performance Monitoring with Speech Analytics with EurekaLive
CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
Automating the Performance Management Process with Contact Analytics
CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
CallMiner Community EngagementOptimization.com
EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
Speech Analytics Solutions for Collections
CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
Risk & Compliance
Uncovering the Customer Experience
By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
The Benefits of Full Text Transcription in Speech Analytics