Customer Engagement Optimization

What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.

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Americollect Customer Success Story
Americollect Customer Success Story

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Automating the Performance Management Process with Contact Analytics
Automating the Performance Management Process with Contact Analytics

CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast ...