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Don't Miss LISTEN
Register for LISTEN Oct 23-25, 2018 today!
Heather Hansen: LISTEN 2018 Keynote Speaker
<p>We are excited to announce our day 2 keynote speaker Heather Hansen communications consultant, speaker, and attorney. In her keynote: Every Call is a Trial – Learn How to Win Heather will share the
Why Attend LISTEN
Hear from attendees why LISTEN is the event for customer engagement analytics!
State Collection Services Case Study
Access Financial Case Study
Real-Time Performance Monitoring with Speech Analytics with EurekaLive
CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
Voice of Customer Analytics
SiriusXM Customer Success Story
Contact Center Efficiency
Conn's Home Plus Customer Success Story
Americollect Customer Success Story
Customer Engagement Optimization
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
Automating the Performance Management Process with Contact Analytics
CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
CallMiner Community EngagementOptimization.com
EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
Speech Analytics Solutions for Collections
CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
Risk & Compliance