CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics using advanced speech analytics technology. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.
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1:19Heather Hansen: LISTEN 2018 Keynote Speaker
<p>We are excited to announce our day 2 keynote speaker Heather Hansen communications consultant, speaker, and attorney. In her keynote: Every Call is a Trial – Learn How to Win Heather will share the
0:57Why Attend LISTEN
Hear from attendees why LISTEN is the event for customer engagement analytics!
4:14You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
4:29CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
2:00EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
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