CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics using advanced speech analytics technology. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.
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4:14You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
4:29CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
2:00EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
2:12CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
3:29By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
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