How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences

May 23, 2018
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Tone Matters Gaining Insights on Sentiment Through Speech Analytics
Tone Matters Gaining Insights on Sentiment Through Speech Analytics

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How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics
How Thomson Reuters Identifies Root Cause in Reduce Calls with Speech Analytics

Hear from Thomson Reuter's Senior Analyst, Brian Miller, how they used speech analytics to define root caus...