CallMiner Webinars

CallMiner's Best Practices & Educational Webinars

  • How to Use Topic Modeling to Extract Conversational Insights52:54

    How to Use Topic Modeling to Extract Conversational Insights

    Interested in learning how topics are uncovered through speech analytics? Our AI team discusses how we use embedding on the sentence/phrase level to categorize topics mentioned in spoken conversation.

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  • AI Webinar August 14th - Sweet Emotion: Measuring Emotion for Better Experiences

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  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

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  • Leveraging Machine Learning in Conversational Analytics50:11

    Leveraging Machine Learning in Conversational Analytics

    Hear from CallMiner's AI team on exposing “real world AI” through actual model outputs and real business insights gained through Machine Learning.

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  • Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA54:48

    Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA

    Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!

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  • Text and Speech Analytics Are Not Created Equal38:00

    Text and Speech Analytics Are Not Created Equal

    VP of AI Rick Britt and Data Scientist Kristen Stallings discuss how speech analytics platforms are trained on data derived from conversation and tuned for the unstructured nature of speech.

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  • How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC58:22

    How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC

    Learn how the Analytics-Enabled Quality Assurance application can cost-effectively listen to 100% of calls and identify company, product or employee trends.

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  • What Can AI Do To Help Your Business Today?38:12

    What Can AI Do To Help Your Business Today?

    Vice President of AI Rick Britt and Senior Data Scientist Yang Liu break down myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights.

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  • Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester1:03:21

    Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge59:40

    Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

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  • Call Center Employee Engagement Trends of 2019 with nGuvu1:01:52

    Call Center Employee Engagement Trends of 2019 with nGuvu

    Hear from CallMiner and employee engagement experts nGuvu of the 10 employee engagement trends in 2019.

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  • How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research1:04:01

    How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research

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  • How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia57:00

    How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics54:11

    Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics

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  • Business Intelligence and Analytics: A CRM Perspective1:00:48

    Business Intelligence and Analytics: A CRM Perspective

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  • Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave57:46

    Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave

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  • GDPR Compliance Best Practices for Today and Tomorrow Featuring KirkpatrickPrice1:01:26

    GDPR Compliance Best Practices for Today and Tomorrow Featuring KirkpatrickPrice

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  • 3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner39:11

    3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner

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  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint58:48

    Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

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  • ×

    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

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    Company
    Job Title
    Industry
    # of Agents
    Do you currently have speech analytics?
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