CallMiner Webinars

CallMiner's Best Practices & Educational Webinars

  • 5 Gold Standards to Improve Customer Surveys, featuring InterAction Metrics1:02:51

    5 Gold Standards to Improve Customer Surveys, featuring InterAction Metrics

    Learn how to get more out of your customer surveys from Martha Brooke, Chief Analyst and Founder of Interaction Metrics, and CallMiner’s Steve Chirokas in this webinar.

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  • Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember1:02:51

    Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember

    Learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.

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  • October 10th Webinar Turning Insights into Action: Making Data Work for You Featuring Sitel and Forrester Research

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  • Conversational AI for Customer Experience15:57

    Conversational AI for Customer Experience

    Hear Rick Britt, VP of AI at CallMiner what conversational AI will mean to the contact center, what challenges it will face, and what problems it will solve in your evolving strategy.

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  • Oct 8th Webinar with Micah Solomon: 5 Essentials to Build an Innovation Culture in Customer Service and Customer Experience

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  • Sweet Emotion: Measuring Emotion for Better Experiences36:28

    Sweet Emotion: Measuring Emotion for Better Experiences

    Learn how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs.

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  • How to Use Topic Modeling to Extract Conversational Insights52:54

    How to Use Topic Modeling to Extract Conversational Insights

    Interested in learning how topics are uncovered through speech analytics? Our AI team discusses how we use embedding on the sentence/phrase level to categorize topics mentioned in spoken conversation.

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  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

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  • Leveraging Machine Learning in Conversational Analytics50:11

    Leveraging Machine Learning in Conversational Analytics

    Hear from CallMiner's AI team on exposing “real world AI” through actual model outputs and real business insights gained through Machine Learning.

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  • Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA54:48

    Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA

    Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!

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  • Text and Speech Analytics Are Not Created Equal38:00

    Text and Speech Analytics Are Not Created Equal

    VP of AI Rick Britt and Data Scientist Kristen Stallings discuss how speech analytics platforms are trained on data derived from conversation and tuned for the unstructured nature of speech.

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  • How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC58:22

    How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC

    Learn how the Analytics-Enabled Quality Assurance application can cost-effectively listen to 100% of calls and identify company, product or employee trends.

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  • What Can AI Do To Help Your Business Today?38:12

    What Can AI Do To Help Your Business Today?

    Vice President of AI Rick Britt and Senior Data Scientist Yang Liu break down myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights.

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  • Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester1:03:21

    Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge59:40

    Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

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  • Call Center Employee Engagement Trends of 2019 with nGuvu1:01:52

    Call Center Employee Engagement Trends of 2019 with nGuvu

    Hear from CallMiner and employee engagement experts nGuvu of the 10 employee engagement trends in 2019.

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  • How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research1:04:01

    How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research

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  • How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia57:00

    How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics54:11

    Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics

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  • Business Intelligence and Analytics: A CRM Perspective1:00:48

    Business Intelligence and Analytics: A CRM Perspective

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  • Chat with CallMiner experts and connect with your peers in our user community.

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  • Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave57:46

    Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave

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  • ×

    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

    First Name
    Last Name
    Company
    Job Title
    Industry
    # of Agents
    Do you currently have speech analytics?
    Thank You!
    Error - something went wrong!
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