CallMiner Webinars

CallMiner's Best Practices & Educational Webinars

  • Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester1:03:21

    Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester

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  • Webinar 9 May How Real-Time Coaching Improves Agent Effectiveness

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  • May 8 Webinar with DMG: How Analytics-Enabled Quality Assurance Improves Your CX and Bottom Line

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  • AI Webinar April 25 What Can AI Do To Help Your Business Today?

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  • Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge59:40

    Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge

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  • Call Center Employee Engagement Trends of 2019 with nGuvu1:01:52

    Call Center Employee Engagement Trends of 2019 with nGuvu

    Hear from CallMiner and employee engagement experts nGuvu of the 10 employee engagement trends in 2019.

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  • How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research1:04:01

    How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research

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  • How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia57:00

    How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia

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  • Stop Losing Customers By Listening To Them With Speech Analytics57:13

    Stop Losing Customers By Listening To Them With Speech Analytics

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  • Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics54:11

    Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics

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  • Business Intelligence and Analytics: A CRM Perspective1:00:48

    Business Intelligence and Analytics: A CRM Perspective

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  • Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave57:46

    Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave

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  • GDPR Compliance Best Practices for Today and Tomorrow Featuring KirkpatrickPrice1:01:26

    GDPR Compliance Best Practices for Today and Tomorrow Featuring KirkpatrickPrice

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  • 3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner39:11

    3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner

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  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint58:48

    Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

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  • Generate and Accelerate ROI with Interaction Analytics and Consulting Services featuring Ember Services1:01:38

    Generate and Accelerate ROI with Interaction Analytics and Consulting Services featuring Ember Services

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  • Artificial Intelligence in the Contact Center - Tech Tank1:00:57

    Artificial Intelligence in the Contact Center - Tech Tank

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  • Tone Matters! Gain Insights on Sentiment Through Speech Analytics1:07:11

    Tone Matters! Gain Insights on Sentiment Through Speech Analytics

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  • How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore1:00:14

    How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore

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  • Best Practices and Guidelines Purchasing Speech Analytics1:02:48

    Best Practices and Guidelines Purchasing Speech Analytics

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  • 5 Ways to Create Engaged and Empowered Agents59:37

    5 Ways to Create Engaged and Empowered Agents

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  • How Dialog Direct Accelerates Sales Effectiveness and CX59:25

    How Dialog Direct Accelerates Sales Effectiveness and CX

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    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

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    Job Title
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    # of Agents
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