CallMiner's Best Practices & Educational Webinars
Ensuring the Truth and Nothing but the Truth with Speech Analytics
Join The Unlimited to learn how to leverage speech analytics in your quality assurance program ensuring your organisation learns the truth & nothing but the truth on 100% of customer interactions
How Shellpoint Mortgage Increases CX Performance with Speech Analytics featuring CrmXchange
Join Shellpoint Mortgage Servicing as they share how SMS has successfully implemented and evolved their speech analytics program
From Zero to Hero in 10 Months: A Compliance & CX Case Study
Join Freeway Insurance to learn how to drive improved contact centre outcomes. Engage customers across all communication channels using the best technologies & practices to optimise compliance & CX.
Best Practices Roundtable Webinar: CX Megatrends to Watch in 2021
WFH agents shape your brand and you can use this to improve loyalty. Contact center CX insight with emotional metrics are evolving from a from compass to GPS. Learn what the big CX of 2021 will be.
How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health
Learn how Avadyne Health successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance.
Gant Travel's Speech Analytics Journey to Improved CX
Learn about Gant Travel’s journey of successfully deploying and rapidly evolving their speech analytics program to become a critical business tool across their enterprise.
Lifting Contact Centre Morale
Watch CX Leader Carolyn Blunt and CallMiner’s Mark Lockyer as they discuss examples and best practices on lifting morale amongst contact centre teams whilst elevating customer outcomes.
Are You Really Listening to Your Vulnerable Customers?
Learn how today's contact centres are leveraging real-time analytics to support their remote agents and safeguard their brand through fair treatment and vulnerability management.
How State Collection Services Optimizes Patient Experience and Revenue Recovery with Speech Analytics
Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.
How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Managing Contact Centers Through the Pandemic
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results
How to Build a Speech Analytics Program
Watch this workshop led by CallMiner’s expert Customer Success Directors as they take you through the components to consider when building a speech analytics program.
How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine
Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives
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Superior Decision Making with Customer Analytics Hosted by CRM Magazine
In this webinar hosted by CRM Magazine, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.
Webinar Roundtable: The Current State of TCPA Compliance
Join two TCPA experts, Ryan Thurman and Parker Sutton, in a roundtable discussion about the current state of the TCPA and what you can do to minimize your risk of compliance exposure and litigation.
5 Essentials to Build an Innovation Culture in Customer Service and CX featuring Micah Solomon
Hear from CX consultant, Forbes contributor, and best selling author, Micah Solomon as he discusses the five prerequisites for innovation to grow and be sustained in your business.
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How to Build a Speech Analytics Program
Join this 60 minute webinar to outline the steps required for a successful Speech Analytics program.