CallMiner Webinars

CallMiner's Best Practices & Educational Webinars

  • Are You Really Listening to Your Vulnerable Customers?1:02:50

    Are You Really Listening to Your Vulnerable Customers?

    Learn how today's contact centres are leveraging real-time analytics to support their remote agents and safeguard their brand through fair treatment and vulnerability management.

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  • How State Collection Services Optimizes Patient Experience and Revenue Recovery with Speech Analytics57:34

    How State Collection Services Optimizes Patient Experience and Revenue Recovery with Speech Analytics

    Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.

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  • July 29th Webinar: Gant Travel's Speech Analytics Journey to Improved CX

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  • How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA53:55

    How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA

    Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.

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  • How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics1:01:16

    How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics

    Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.

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  • How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study59:14

    How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study

    Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.

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  • Managing Contact Centers Through the Pandemic59:56

    Managing Contact Centers Through the Pandemic

    Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.

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  • How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results1:00:29

    How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results

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  • How to Build a Speech Analytics Program1:00:18

    How to Build a Speech Analytics Program

    Watch this workshop led by CallMiner’s expert Customer Success Directors as they take you through the components to consider when building a speech analytics program.

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  • How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine58:28

    How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine

    Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives

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  • Superior Decision Making with Customer Analytics Hosted by CRM Magazine15:41

    Superior Decision Making with Customer Analytics Hosted by CRM Magazine

    In this webinar hosted by CRM Magazine, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.

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  • Webinar Roundtable: The Current State of TCPA Compliance59:13

    Webinar Roundtable: The Current State of TCPA Compliance

    Join two TCPA experts, Ryan Thurman and Parker Sutton, in a roundtable discussion about the current state of the TCPA and what you can do to minimize your risk of compliance exposure and litigation.

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  • 5 Essentials to Build an Innovation Culture in Customer Service and CX featuring Micah Solomon48:41

    5 Essentials to Build an Innovation Culture in Customer Service and CX featuring Micah Solomon

    Hear from CX consultant, Forbes contributor, and best selling author, Micah Solomon as he discusses the five prerequisites for innovation to grow and be sustained in your business.

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  • How to Build a Speech Analytics Program56:41

    How to Build a Speech Analytics Program

    Join this 60 minute webinar to outline the steps required for a successful Speech Analytics program.

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  • 5 Gold Standards to Improve Customer Surveys, featuring InterAction Metrics1:02:51

    5 Gold Standards to Improve Customer Surveys, featuring InterAction Metrics

    Learn how to get more out of your customer surveys from Martha Brooke, Chief Analyst and Founder of Interaction Metrics, and CallMiner’s Steve Chirokas in this webinar.

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  • Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember1:02:51

    Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember

    Learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.

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  • Conversational AI for Customer Experience15:57

    Conversational AI for Customer Experience

    Hear Rick Britt, VP of AI at CallMiner what conversational AI will mean to the contact center, what challenges it will face, and what problems it will solve in your evolving strategy.

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  • Sweet Emotion: Measuring Emotion for Better Experiences36:28

    Sweet Emotion: Measuring Emotion for Better Experiences

    Learn how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs.

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  • How to Use Topic Modeling to Extract Conversational Insights52:54

    How to Use Topic Modeling to Extract Conversational Insights

    Interested in learning how topics are uncovered through speech analytics? Our AI team discusses how we use embedding on the sentence/phrase level to categorize topics mentioned in spoken conversation.

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  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

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  • Chat with CallMiner experts and connect with your peers in our user community.

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  • Leveraging Machine Learning in Conversational Analytics50:11

    Leveraging Machine Learning in Conversational Analytics

    Hear from CallMiner's AI team on exposing “real world AI” through actual model outputs and real business insights gained through Machine Learning.

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  • ×

    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

    First Name
    Last Name
    Company
    Job Title
    Industry
    # of Agents
    Do you currently have speech analytics?
    Thank You!
    Error - something went wrong!
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