CallMiner Webinars

CallMiner's Best Practices & Educational Webinars

  • Artificial Intelligence in the Contact Center - Tech Tank1:00:57

    Artificial Intelligence in the Contact Center - Tech Tank

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  • Zeroing in on Ideal Coaching Moments with Speech Analytics

    June 27th Webinar
  • Tone Matters! Gain Insights on Sentiment Through Speech Analytics1:07:11

    Tone Matters! Gain Insights on Sentiment Through Speech Analytics

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  • 20 June Webinar: Accelerate ROI With Analytics & Consulting

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  • How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences1:00:14

    How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences

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  • Best Practices and Guidelines Purchasing Speech Analytics1:02:48

    Best Practices and Guidelines Purchasing Speech Analytics

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  • 5 Ways to Create Engaged and Empowered Agents59:37

    5 Ways to Create Engaged and Empowered Agents

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  • How Dialog Direct Accelerates Sales Effectiveness and CX59:25

    How Dialog Direct Accelerates Sales Effectiveness and CX

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  • Identify Root Cause to Reduce Calls1:00:45

    Identify Root Cause to Reduce Calls

    CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand why they called back repeatedly, and why they were transferred.

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  • Measuring Customer Satisfaction with Speech Analytics28:50

    Measuring Customer Satisfaction with Speech Analytics

    In this webinar CallMiner discusses measuring customer satisfaction, comparing different metrics and working out what will work best in the contact center.

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  • Speech Analytics Best Practices15:21

    Speech Analytics Best Practices

    CallMiner explores ways interaction analytics best practices can be used to consistently create a competitive advantage. Check out this Speech Analytics Best Practices webinar!

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  • TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics10:11

    TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics

    See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.

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  • Identify, Predict and Stomp Out Fraud1:00:01

    Identify, Predict and Stomp Out Fraud

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Optimize Performance Work-at-Home Agents1:01:45

    Optimize Performance Work-at-Home Agents

    Learn best practices and tips on how to manage, evaluate, motivate and achieve optimal performance from your remote agents.

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  • 5 Ways to Improve CX with Speech Analytics Featuring Aspect54:15

    5 Ways to Improve CX with Speech Analytics Featuring Aspect

    Learn how CallMiner and Aspect Software provides a better understanding of how to deliver excellent customer experiences with less time, effort and friction.

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  • Accelerate Agent Development Optimize Outcomes1:01:59

    Accelerate Agent Development Optimize Outcomes

    Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.

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  • Speech Analytics Drives Ridiculously Nice Values for Americollect47:13

    Speech Analytics Drives Ridiculously Nice Values for Americollect

    Learn how CallMiner speech analytics drives dramatic contact center improvements and reinforces corporate values and messaging for Americollect.

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  • 7 Ideas to Transform Quality Assurance in the Call Centre1:00:18

    7 Ideas to Transform Quality Assurance in the Call Centre

    Learn practical ideas on how to improve your call centre's quality management program to drive bottom line results for your business.

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  • How to Course Correct Your Speech Analytics Program59:35

    How to Course Correct Your Speech Analytics Program

    Learn about the evolving role of speech analytics in contact center how to overcome internal challenges and ongoing utilization to drive sustainable results for your business.

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  • Roundtable on Quality Assurance and Analytics56:59

    Roundtable on Quality Assurance and Analytics

    Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.

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  • 5 Best Practices for Multi-Objective Speech Analytics1:03:00

    5 Best Practices for Multi-Objective Speech Analytics

    Learn how to overcome the top challenges organizations face to elevate customer engagement and optimize contact center performance.

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  • Customer Experience Investment: Now Get ROI1:01:24

    Customer Experience Investment: Now Get ROI

    Learn how to find ROI for your customer feedback and customer service programs through speech analytics.

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  • ×

    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

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