As contact centers evolve from traditional call centers into omni-channel customer engagement centers, customer engagement analytics- aka speech analytics - is becoming an even more essential tool for improving contact center efficiency, the customer experience, compliance and sales.
Join noted contact center expert Colin Taylor, CEO & Chief Chaos Officer of The Taylor Reach Group as he reviews the key considerations when researching and selecting an omni-channel speech analytics solution for your customer engagement center.
Attendees to this conference will take-a-way:
✔ Best practices for acquiring an interaction analytics solution
✔ What to evaluate when selecting a platform
✔ Considerations for determining whether you should use internal or external resources to manage your program
✔ The nine steps in deploying an interaction analytics solution
✔ Questions you should ask when writing a Request for Proposal (RFP)