×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Opt-in for future communication?
Thank You!
Error - something went wrong!

Identify Root Cause to Reduce Calls

Thomson Reuters, like many businesses with in-house or 3rd party call centers, had trouble identifying what drove their customers to call, understand why they called back repeatedly, why calls were transferred, and why promised callbacks were not consistently made?

Join Thomson Reuter's Senior Analyst, Brian Miller, to learn how they used speech analytics to define root cause, develop a process for determining how to fix the issues, provide targeted agent training, and monitor implementation and ROI.

In this webinar you will learn how to:

  • Pinpoint root cause
  • Establish a process for change
  • Identify self-service opportunities
  • Develop targeted training and coaching
  • Reduce calls

Download Webinar Slides

Previous Video
How Dialog Direct Accelerates Sales Effectiveness and CX
How Dialog Direct Accelerates Sales Effectiveness and CX

Next Video
Measuring Customer Satisfaction with Speech Analytics
Measuring Customer Satisfaction with Speech Analytics

In this webinar CallMiner discusses measuring customer satisfaction, comparing different metrics and workin...