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Speech Analytics Best Practices

This webinar explores best practices that enable organizations of all sizes to consistently leverage interaction analytics to create a competitive advantage.

The following topics are discussed:

  • Best practices which involve both a short term and a longer term plan
  • Easy ways to start tackling customer satisfaction and customer experience challenges
  • Challenges, benefits and examples for improving FCR
  • The value of providing an agent performance feedback loop to drive improved agent skills and better customer outcomes

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