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Best Practices in First Contact Resolution Roundtable

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How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics
How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics

Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in o...

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Achieving Patient Experience Excellence with Speech Analytics
Achieving Patient Experience Excellence with Speech Analytics

Improve your healthcare contact center agent’s performance with speech analytics.