We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!

Speech Analytics Drives Ridiculously Nice Values for Americollect

Speech analytics has the power to drive dramatic contact center improvements and reinforce corporate values and messaging.

Hear from Americollect’s Director of Process Improvement Jennifer Suda and Business Analyst Thomas Peroutka to learn how they used speech analytics to drive meaningful and sustained improvements in the contact center while strengthening corporate values across their entire organization.

In this webinar you will learn how Americollect used speech analytics to:

  • Dramatically improve its QA efficiency
  • Enhance its compliance adherence
  • Create agent performance scorecards to reinforce corporate values and reward correct agent behaviors
  • Build a Client Intelligence Feedback System to share with its customers
  • Develop impactful and informative executive summary reporting

Download Slides

Previous Video
Accelerate Agent Development Optimize Outcomes
Accelerate Agent Development Optimize Outcomes

Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in co...

Next Video
7 Ideas to Transform Quality Assurance in the Call Centre
7 Ideas to Transform Quality Assurance in the Call Centre

Learn practical ideas on how to improve your call centre's quality management program to drive bottom line ...