A common initial goal for implementing a speech analytics solution is to achieve corporate or regulatory compliance attainment on 100% of interactions. Many companies find that they can quickly expand their use cases to multiple operational, CX and performance management objectives. Attend this webinar to learn how forward-thinking financial service organization Selene Finance did exactly that and achieved remarkable enterprise-wide ROI.
- How Selene Finance decreased agent idle time
- How they increased agent professionalism
- How they achieved great contact center governance
- How they matured their speech analytics program
- How they aligned client experience goals with agent coaching