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How to Expand Speech Analytics From Compliance to Enterprise-Wide ROI

A common initial goal for implementing a speech analytics solution is to achieve corporate or regulatory compliance attainment on 100% of interactions. Many companies find that they can quickly expand their use cases to multiple operational, CX and performance management objectives.  Attend this webinar to learn how forward-thinking financial service organization Selene Finance did exactly that and achieved remarkable enterprise-wide ROI.

  • How Selene Finance decreased agent idle time
  • How they increased agent professionalism
  • How they achieved great contact center governance
  • How they matured their speech analytics program
  • How they aligned client experience goals with agent coaching
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