Join industry veterans from Sitel, J.Lodge, and SiriusXM as they answers questions on how they see contact center organizations pivoting to achieve optimal CSAT and CX in this new, unprecedented era.
Join CallMiner and actual QA practitioners in a frank and candid discussion on how these performance leader...
Join CallMiner and actual QA practitioners in a frank and candid discussion on how these performance leaders have converted to automated QA and agent coaching practices leveraging speech analytics.
Join members of the Selene Finance team as they explain how they used speech analytics to improve contact center performance and compliance, and expanded to produce enterprise-wide ROI.
Learn how this leading BPO/research organization uses speech analytics to identify operational changes needed at their existing customer enterprises, and land new customers with these insights.
Join The Unlimited to learn how to leverage speech analytics in your quality assurance program ensuring your organisation learns the truth & nothing but the truth on 100% of customer interactions
Join Shellpoint Mortgage Servicing as they share how SMS has successfully implemented and evolved their speech analytics program
Join Freeway Insurance to learn how to drive improved contact centre outcomes. Engage customers across all communication channels using the best technologies & practices to optimise compliance & CX.
WFH agents shape your brand and you can use this to improve loyalty. Contact center CX insight with emotional metrics are evolving from a from compass to GPS. Learn what the big CX of 2021 will be.
Learn how Avadyne Health successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance.
Learn about Gant Travel’s journey of successfully deploying and rapidly evolving their speech analytics program to become a critical business tool across their enterprise.
Watch CX Leader Carolyn Blunt and CallMiner’s Mark Lockyer as they discuss examples and best practices on lifting morale amongst contact centre teams whilst elevating customer outcomes.
Learn how today's contact centres are leveraging real-time analytics to support their remote agents and safeguard their brand through fair treatment and vulnerability management.
Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
Watch this workshop led by CallMiner’s expert Customer Success Directors as they take you through the components to consider when building a speech analytics program.
Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives
In this webinar hosted by CRM Magazine, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.