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What Does the New World Customer Engagement Center Look Like Now and in the Future - C5

Join industry veterans from Sitel, J.Lodge, and SiriusXM as they answers questions on how they see contact center organizations pivoting to achieve optimal CSAT and CX in this new, unprecedented era.

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Moving the Needle: A Performance Coaching Panel Discussion by Practitioners of Automated QA
Moving the Needle: A Performance Coaching Panel Discussion by Practitioners of Automated QA

Join CallMiner and actual QA practitioners in a frank and candid discussion on how these performance leader...

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How to Expand Speech Analytics From Compliance to Enterprise-Wide ROI
How to Expand Speech Analytics From Compliance to Enterprise-Wide ROI

Join members of the Selene Finance team as they explain how they used speech analytics to improve contact c...