CallMiner Whitepapers

Best practices, guides, and industry thought leadership

  • CX Insights From the Pandemic

    CX Insights From the Pandemic

    Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.

    Learn More
  • The US CallMiner Churn Index 2020

    The US CallMiner Churn Index 2020

    Find out more about what drives consumers to stay loyal or switch US suppliers in the new CallMiner Churn Index. With key findings on the role of contact centers & how to avoid costly customer churn.

    Learn More
  • Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better Experiences

    Get Report
  • US CallMiner Churn Index for Insurance Organizations

    US CallMiner Churn Index for Insurance Organizations

    Discover what drives U.S. insurance customers to stay loyal or switch in the new CallMiner Churn Index for Insurance. Get key findings on the role of call centers & how to avoid costly customer churn.

    Learn More
  • The US Inner Circle Guide to First-Contact Resolution

    The US Inner Circle Guide to First-Contact Resolution

    Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.

    Learn More
  • US CallMiner Churn Index for Banking Organizations

    US CallMiner Churn Index for Banking Organizations

    Discover what drives US bank customers to stay loyal or switch in the new CallMiner Churn Index for banking. Get key findings on the role of call centers & how to avoid costly customer churn.

    Learn More
  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

    Get Report
  • US CallMiner Churn Index for Utilities Organizations

    US CallMiner Churn Index for Utilities Organizations

    Discover what drives US utilities customers to stay loyal or switch in the new CallMiner Churn Index for utilities. Get key findings on the role of call centers & how to avoid costly customer churn.

    Learn More
  • New Standards for Customer Contact Performance

    New Standards for Customer Contact Performance

    This study examines what contact centers are doing to maintain/improve their performance during these trying times and how a successful contact center will be defined in the months and years ahead.

    Learn More
  • ×

    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

    First Name
    Last Name
    Company
    Job Title
    Industry
    # of Agents
    Do you currently have speech analytics?
    Thank You!
    Error - something went wrong!
  • Listening to the Contact Center to Overcome Pandemic Challenges

    Listening to the Contact Center to Overcome Pandemic Challenges

    This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.

    Learn More
  • Inner Circle Guide to Cloud-Based Contact Center Solutions

    Inner Circle Guide to Cloud-Based Contact Center Solutions

    This report answers contact center management’s most pressing questions around the decision to move from on-premise to cloud-based contact center solutions.

    Learn More
  • Remote Agents: Managing a WFH Contact Center

    Remote Agents: Managing a WFH Contact Center

    This report provides advice to empower agents during this era of remote working.

    Learn More
  • Leveraging Speech Analytics as a Data Source for Business Analytics

    Leveraging Speech Analytics as a Data Source for Business Analytics

    Companies are leveraging new tools to solve larger or previously unsolvable problems. Download this whitepaper to learn how using machine learning techniques can improve every aspect of your business.

    Learn More
  • Contact Center Practices and Guidelines for Managing Through COVID-19

    Contact Center Practices and Guidelines for Managing Through COVID-19

    To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical and actionable practices that can help contact centers manage through the coronavirus pandemic

    Learn More
  • Leveraging Emotion to Improve CX & Elevate Contact Center Performance

    Leveraging Emotion to Improve CX & Elevate Contact Center Performance

    The key ingredient for delivering a five-star customer experience in the contact center is leveraging emotion across customer interactions. This whitepaper will help you understand how this is done.

    Learn More
  • The State of Contact Center Technology

    The State of Contact Center Technology

    Review the most urgent contact center objectives, uncover the ripest opportunities for technology, discuss contact center challenges & address the factors that matter most when considering new tools.

    Learn More
  • 10 Ways Speech Analytics Empowers the Entire Enterprise

    10 Ways Speech Analytics Empowers the Entire Enterprise

    This guide identifies 10 different ways the engagement data captured and analyzed from your call center can transform your organization’s performance and results.

    Learn More
  • ContactBabel US Contact Center Vertical Market Report: Finance

    ContactBabel US Contact Center Vertical Market Report: Finance

    This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US financial services sector.

    Learn More
  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

    Learn More
  • ContactBabel US Contact Center Vertical Market Report: Insurance

    ContactBabel US Contact Center Vertical Market Report: Insurance

    This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US insurance industry.

    Learn More
  • U.S. Contact Center Decision-Makers' Guide

    U.S. Contact Center Decision-Makers' Guide

    Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.

    Learn More
  • ContactBabel US Contact Center Vertical Market Report: Retail

    ContactBabel US Contact Center Vertical Market Report: Retail

    This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the U.S. retail industry.

    Learn More
  • loading
    Loading More...