CallMiner Whitepapers

Best practices, guides, and industry thought leadership

  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.

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  • Making the Voice of the Customer Work

    Making the Voice of the Customer Work

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • CCW Special Report: Customer Journey Mapping

    CCW Special Report: Customer Journey Mapping

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • 10 Best Practices You Need to Make the Most of Your Speech Analytics

    10 Best Practices You Need to Make the Most of Your Speech Analytics

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  • CCW Special Report: CX Automation

    CCW Special Report: CX Automation

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  • DMG Consulting: Enterprise Use of Speech Analytics

    DMG Consulting: Enterprise Use of Speech Analytics

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • CCW Market Study: Performance & Metrics

    CCW Market Study: Performance & Metrics

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  • US CallMiner Index: Communications

    US CallMiner Index: Communications

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  • US CallMiner Index: Insurance

    US CallMiner Index: Insurance

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  • US CallMiner Index: Banks

    US CallMiner Index: Banks

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  • UK Retail: Contact Centre Vertical Markets Report

    UK Retail: Contact Centre Vertical Markets Report

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  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

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  • UK Contact Centre Vertical Markets: Financial Services

    UK Contact Centre Vertical Markets: Financial Services

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  • Insurance Customer Churn: CallMiner Index UK

    Insurance Customer Churn: CallMiner Index UK

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  • Utilities Customer Churn: CallMiner Index UK

    Utilities Customer Churn: CallMiner Index UK

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