CallMiner Whitepapers

Best practices, guides, and industry thought leadership

  • UK Contact Centre Decision-Maker’s Guide 2018-2019

    UK Contact Centre Decision-Maker’s Guide 2018-2019

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  • Making the Voice of the Customer Work

    Making the Voice of the Customer Work

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  • CCW Market Study: Performance & Metrics

    CCW Market Study: Performance & Metrics

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  • Contact Babel US Contact Center Decision-Makers' Guide 2018

    Contact Babel US Contact Center Decision-Makers' Guide 2018

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • 10 Best Practices You Need to Make the Most of Your Speech Analytics

    10 Best Practices You Need to Make the Most of Your Speech Analytics

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    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

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  • CCW Special Report: CX Automation

    CCW Special Report: CX Automation

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  • DMG Consulting: Enterprise Use of Speech Analytics

    DMG Consulting: Enterprise Use of Speech Analytics

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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  • CCW Special Report: Customer Journey Mapping

    CCW Special Report: Customer Journey Mapping

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  • US CallMiner Index: Communications

    US CallMiner Index: Communications

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  • US CallMiner Index: Insurance

    US CallMiner Index: Insurance

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  • US CallMiner Index: Banks

    US CallMiner Index: Banks

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  • UK Retail: Contact Centre Vertical Markets Report

    UK Retail: Contact Centre Vertical Markets Report

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  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

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  • UK Contact Centre Vertical Markets: Financial Services

    UK Contact Centre Vertical Markets: Financial Services

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  • Insurance Customer Churn: CallMiner Index UK

    Insurance Customer Churn: CallMiner Index UK

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  • Utilities Customer Churn: CallMiner Index UK

    Utilities Customer Churn: CallMiner Index UK

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  • Banking Customer Churn: CallMiner Index UK

    Banking Customer Churn: CallMiner Index UK

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