CallMiner Whitepapers

Best practices, guides, and industry thought leadership

  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • CallMiner CX Solution Pack Overview

    CallMiner CX Solution Pack Overview

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  • 6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    6 Ways Customer Engagement Analytics Can Go Beyond the Survey

    CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.

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  • Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).

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  • The CX Pro’s Guide to Speech Analytics

    The CX Pro’s Guide to Speech Analytics

    Read how speech analytics can uniquely empower customer experience initiatives!

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  • The Inner Circle Guide to AI, Chatbots & Machine Learning

    The Inner Circle Guide to AI, Chatbots & Machine Learning

    The opportunity exists for AI to take customer contact far beyond what is feasible now due the enormous amount of structured and unstructured data available.

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  • US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

    US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers

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    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

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  • Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

    It’s time to create a complete picture of the customer experience with unsolicited feedback with speech analytics from CallMiner Eureka.

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  • Making the Voice of the Customer Work

    Making the Voice of the Customer Work

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  • Making the Grade: Using Automatic Scorecards to Improve Agent Performance

    Making the Grade: Using Automatic Scorecards to Improve Agent Performance

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  • US Contact Center Decision-Makers' Guide 2018

    US Contact Center Decision-Makers' Guide 2018

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  • Guide to Contact Engagement Analytics

    Guide to Contact Engagement Analytics

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  • 10 Speech Analytics Needs to Know for CX Pros

    10 Speech Analytics Needs to Know for CX Pros

    Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

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  • US CallMiner Index: Insurance

    US CallMiner Index: Insurance

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  • UK Contact Centre Decision-Maker’s Guide 2018-2019

    UK Contact Centre Decision-Maker’s Guide 2018-2019

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  • 10 Best Practices You Need to Make the Most of Your Speech Analytics

    10 Best Practices You Need to Make the Most of Your Speech Analytics

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  • Utilities Churn: CallMiner Index UK

    Utilities Churn: CallMiner Index UK

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  • CCW Special Report: Customer Journey Mapping

    CCW Special Report: Customer Journey Mapping

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  • Ventana Research: Putting Customer Conversations to Work

    Ventana Research: Putting Customer Conversations to Work

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  • Utilities Customer Churn: CallMiner Index UK

    Utilities Customer Churn: CallMiner Index UK

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