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Listening to the Contact Centre to Overcome Pandemic Challenges

Customer experience is rightfully taking a backseat to concerns for health and safety when directly impacted by pandemic challenges. This is, however, a journey from which we will all transition into a world that has changed.

CX lessons learned during this time of crisis are ones that will be invaluable going forward. This whitepaper will address how to:

  • Balance CX impact with front line challenges
  • Expand your listening posts
  • Rely to a greater extent on unsolicited feedback
  • Bridge the CX-to-Contact-Centre Gap
  • More actively listen to your customers & employees
  • And more...

Download this important asset now to learn how customer experience professionals can effectively listen to customers and front line employees for CX intelligence both now and when we emerge from the pandemic.

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