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Aberdeen Contact Center & Customer Experience Trends 2018

The customer experience management space has its share of unsubstantiated hype, and companies are struggling to distinguish the hype from authentic best practices. This document cuts through that hype and reveals the programs and technologies that should be top-of-mind in 2018.

This Aberdeen report will walk you through:

  • What Contact Center & CX Leaders are Really Planning
  • Key Technology Trends
  • Key Process Trends
  • And summarize in Key Takeaways
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Guide to Contact Engagement Analytics
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The Path to Building an Integrated VOC Program
The Path to Building an Integrated VOC Program