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Convert Voice of the Customer into Business Success

This report highlights the massive returns that companies see by incorporating speech analytics. It also illustrates the building blocks that help organizations maximize the benefits they see from this technology.

Highlights include:

  • Speech Analytics users increase customer profitability by 13.0%
  • Speech analytics helps companies achieve 3.2x annual improvement in SLA compliance
  • Companies integrating speech analytics within their omni-channel programs enjoy game-changing benefits
  • Provide employees with actionable guidance based on speech analytics insights to maximize cross-sell/up-sell revenue
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The Path to Building an Integrated VOC Program
The Path to Building an Integrated VOC Program

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Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre
Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre