×

We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!
   

The Intelligent Contact Center

April 4, 2018

This Aberdeen report will highlight the top factors influencing contact center executives’ agenda. Specifically, we’ll delve into how companies master using data to deliver more personalized and consistent conversations across all channels. We’ll do this by exploring the four groups of key activities deployed by Best-in-Class firms.

This Report Highlights:

  • Between 2015 and 2017, the percentage of contact centers pursuing an omni-channel strategy increased by two-fold.
  • Best-in-Class companies retain 57% more of their clientele.
  • The Best-in-Class are 25% more likely to provide agents with detailed insights on customer interaction history.
  • Eighty-eight percent of the Best-in-Class personalize customer conversations across all channels.
Previous Flipbook
DMG Consulting: Enterprise Use of Speech Analytics
DMG Consulting: Enterprise Use of Speech Analytics

Next Flipbook
ContactBabel: The Inner Circle Guide to Customer Interaction Analytics 2017
ContactBabel: The Inner Circle Guide to Customer Interaction Analytics 2017