CallMiner CX Solution Pack Overview

CallMiner’s CX Solution Pack is a speech analytics industry first resource for delivering Customer Experience (CX) insight from contact center conversation behaviors. Analytics applied via intelligent categorization for conversations between customers and contact center agents delivers insight into what matters most for improving CX from an “outside-in” VoC perspective.

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Text & Speech Analytics: Different Models For Different Use Cases, Produced by No Jitter
Text & Speech Analytics: Different Models For Different Use Cases, Produced by No Jitter

Dispelling the myth that out-of-the-box text analytics tools work the same on spoken conversations as they ...

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6 Ways Customer Engagement Analytics Can Go Beyond the Survey
6 Ways Customer Engagement Analytics Can Go Beyond the Survey

CX pros sit on a data goldmine in their call center that could complete their picture of the customer journ...