CallMiner CX Solution Pack Overview

June 18, 2019

CallMiner’s CX Solution Pack is a speech analytics industry first resource for delivering Customer Experience (CX) insight from contact center conversation behaviors. Analytics applied via intelligent categorization for conversations between customers and contact center agents delivers insight into what matters most for improving CX from an “outside-in” VoC perspective.

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How AI Improves the Customer Experience
How AI Improves the Customer Experience

Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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6 Ways Customer Engagement Analytics Can Go Beyond the Survey
6 Ways Customer Engagement Analytics Can Go Beyond the Survey

CX pros sit on a data goldmine in their call center that could complete their picture of the customer journ...