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UK Contact Centre Vertical Markets: Financial Services

September 17, 2018

Contact Babel’s UK Contact Centre Verticals: Financial Services looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK financial services sector, which includes banks, credit card companies, loan companies, stockbrokers, financial services advisors and debt collection agencies.

It contains data from multiple large-scale surveys of hundreds of contact centres carried out since 2010 and is the definitive study of this vertical market’s customer contact operations.

Download this insightful paper.

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UK Insurance: Contact Centre Vertical Market Report
UK Insurance: Contact Centre Vertical Market Report

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Insurance Customer Churn: CallMiner Index UK
Insurance Customer Churn: CallMiner Index UK