We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Thank You!
Error - something went wrong!

Remote Agents: Managing a WFH Contact Center

It’s time for companies to rethink their approach to make-shift remote work operations, not only to support work-from-home in the near term, but to ensure that their CX remains strong in the face of future risk.

In this report, a collaboration between CCW, CallMiner and other though leaders, we’ll address the following areas that are vital to the success of your work-from-home agent workforce:

  • KPI Alignment
  • Agent Engagement
  • Stressing Voice of the Brand
  • Avoiding Process Disconnects
  • Micro-Coaching Through Real-Time Data
  • Data & Technology to Measure Agent Effort
  • Data & Technology to Measure Supervisor Effort

To learn about these and other areas of guidance and advice during these uncertain times, download the report now.

Previous Flipbook
Inner Circle Guide to Cloud-Based Contact Center Solutions
Inner Circle Guide to Cloud-Based Contact Center Solutions

This report answers contact center management’s most pressing questions around the decision to move from on...

Next Flipbook
The US CallMiner Churn Index 2020
The US CallMiner Churn Index 2020

Find out more about what drives consumers to stay loyal or switch US suppliers in the new CallMiner Churn I...