It’s time for companies to rethink their approach to make-shift remote work operations, not only to support work-from-home in the near term, but to ensure that their CX remains strong in the face of future risk.
In this report, a collaboration between CCW, CallMiner and other though leaders, we’ll address the following areas that are vital to the success of your work-from-home agent workforce:
- KPI Alignment
- Agent Engagement
- Stressing Voice of the Brand
- Avoiding Process Disconnects
- Micro-Coaching Through Real-Time Data
- Data & Technology to Measure Agent Effort
- Data & Technology to Measure Supervisor Effort
To learn about these and other areas of guidance and advice during these uncertain times, download the report now.