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Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI

In observance of International Fraud Awareness Week, Sitel Group and CallMiner partnered to conduct this survey which set out to identify consumer concerns around fraud, habits and channel preferences for communicating with brands/companies and perceptions around the use of artificial intelligence (AI) and speech technology by brands to prevent fraud.

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US Inner Circle Guide to Customer Interaction Analytics
US Inner Circle Guide to Customer Interaction Analytics

This guide helps illuminate many of the issues to be considered when researching and selecting such an inte...

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Text & Speech Analytics: Different Models For Different Use Cases, Produced by No Jitter
Text & Speech Analytics: Different Models For Different Use Cases, Produced by No Jitter

Dispelling the myth that out-of-the-box text analytics tools work the same on spoken conversations as they ...