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Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI

In observance of International Fraud Awareness Week, Sitel Group and CallMiner partnered to conduct this survey which set out to identify consumer concerns around fraud, habits and channel preferences for communicating with brands/companies and perceptions around the use of artificial intelligence (AI) and speech technology by brands to prevent fraud.

Previous Flipbook
Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight
Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight

In this whitepaper, we’ll discuss the importance of VoC, how to measure it with data-driven strategies and ...

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Text & Speech Analytics: Different Models For Different Use Cases, Produced by No Jitter
Text & Speech Analytics: Different Models For Different Use Cases, Produced by No Jitter

Dispelling the myth that out-of-the-box text analytics tools work the same on spoken conversations as they ...