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US CallMiner Index: Banks

The CallMiner Index report shows that, in the last 12 months alone, 20% of consumers said they had switched banks, placing the banking sector in 2nd place in the survey report.

The survey uncovered that bank customers want to stay loyal but are ‘forced’ to switch because of banks’ bad practices. It shows that the way banks handle interactions with customers simply does not satisfy what neuroscientists call the five deep-seated ways our brains work.

Read the leading cause of customers switching financial services and how interactions in the call center can keep them loyal customers. 

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US CallMiner Index: Communications
US CallMiner Index: Communications

In the last 12 months alone, 51% of consumers said they had switched communications companies, placing the ...

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Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Reduce Churn and Increase Customer Satisfaction with Speech Analytics

Contact centers have emerged as an important strategic asset for many companies since front line agents hav...