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US CallMiner Index: Communications

September 24, 2018

Communications companies (mobile, telco, broadband, cable and landline phone) rank top out of all sectors for highest churn rates in the CallMiner Index – and it’s getting worse! 

In the last 12 months alone, 51% of consumers said they had switched communications companies, placing the telecommunications sector top in the CallMiner Index.

Read what are the leading causes of churn and what can be done to create loyal customers. 

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CCW Special Report: Customer Journey Mapping
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US CallMiner Index: Insurance
US CallMiner Index: Insurance