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Using Gamification to Improve Contact Center Performance

Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement. However, despite its rapidly growing adoption, gamification is frequently misunderstood and mischaracterized as a consumer marketing technique. In fact, the use cases and benefits are much broader.

Learn how gamification can be used in the call center to improve performance and engagement.

Previous Flipbook
Contact Babel: UK Contact Centre Decision Maker's Guide 2017-18
Contact Babel: UK Contact Centre Decision Maker's Guide 2017-18

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How APIs Enable Speech Analytics
How APIs Enable Speech Analytics