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Using Gamification to Improve Contact Center Performance

Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement. However, despite its rapidly growing adoption, gamification is frequently misunderstood and mischaracterized as a consumer marketing technique. In fact, the use cases and benefits are much broader.

Learn how gamification can be used in the call center to improve performance and engagement.

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Making the Grade: Using Automatic Scorecards to Improve Agent Performance
Making the Grade: Using Automatic Scorecards to Improve Agent Performance

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Moving Beyond Interaction Analytics to an Omnichannel World
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