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Using Gamification to Improve Contact Center Performance

Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement. However, despite its rapidly growing adoption, gamification is frequently misunderstood and mischaracterized as a consumer marketing technique. In fact, the use cases and benefits are much broader.

Learn how gamification can be used in the call center to improve performance and engagement.

Previous Flipbook
Achieving Optimal Contact Center Efficiency & Performance with Speech Analytics
Achieving Optimal Contact Center Efficiency & Performance with Speech Analytics

This white paper focuses on contact center efficiency, its impact on other business goals, and the power of...

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How APIs Enable Speech Analytics
How APIs Enable Speech Analytics

We have prepared a series of white papers to show how APIs enable data, captured, tagged and analyzed in th...