Real-Time Performance Monitoring with Speech Analytics with EurekaLive

CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics using advanced speech analytics technology. Designed to provide real-time actionable information to supervisors, quality analysts, and agents, EurekaLive is customizable to address a wide spectrum of business needs.

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Eureka 9.4 with Semantic Building Blocks
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Customer Engagement Optimization
Customer Engagement Optimization

You can no longer look at a single transaction for customer satisfaction. You have to look at the entire cu...