Uncovering the Customer Experience

Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.

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Eureka Xchange - App Store for Analytics
Eureka Xchange - App Store for Analytics

Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automa...

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Real-Time Performance Monitoring with Speech Analytics with EurekaLive
Real-Time Performance Monitoring with Speech Analytics with EurekaLive

CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls ...