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  • 10 Ways Speech Analytics Empowers the Entire Enterprise

    10 Ways Speech Analytics Empowers the Entire Enterprise

    This guide identifies 10 different ways the engagement data captured and analyzed from your call center can transform your organization’s performance and results.

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  • February 12th Webinar: How to Build a Speech Analytics Program

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  • CallMiner Alert: Real-Time Call Monitoring and Redaction2:25

    CallMiner Alert: Real-Time Call Monitoring and Redaction

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  • How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine58:28

    How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics, with CRM Magazine

    Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives

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  • USCB America Benefits from CallMiner Eureka Platform2:26

    USCB America Benefits from CallMiner Eureka Platform

    Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.

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  • US Inner Circle Guide to Customer Interaction Analytics

    US Inner Circle Guide to Customer Interaction Analytics

    This guide helps illuminate many of the issues to be considered when researching and selecting such an interaction analytics solution.

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  • Sentiment Analysis Tools Buying Guide

    Sentiment Analysis Tools Buying Guide

    Sentiment – it’s more than a nine-letter word for a thought backed by passion or feeling; it’s also a leading cause of crises in consumer relations. Sentiment as it pertains to your customers...

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  • U.S. Contact Center Decision-Makers' Guide

    U.S. Contact Center Decision-Makers' Guide

    Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • CallMiner Profile In Forbes Magazine

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  • What is Robotic Process Automation (RPA)? Definition, Tips & Best Practices

    What is Robotic Process Automation (RPA)? Definition, Tips & Best Practices

    As many modern jobs grow in complexity, coping with a rapidly scaling economy and a significant shortage of trained talent, numerous companies have taken to using software and other technology...

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • Voice of the Customer Tools and Best Practices

    Voice of the Customer Tools and Best Practices

    As businesses work to deliver ever-greater service quality to their customers, new technologies continue to grow and develop to better accommodate their efforts. Voice of the Customer (VoC) tools...

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  • Call Center Statistics You Should Know

    Call Center Statistics You Should Know

    As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and...

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  • What is Employee Experience? Definition & Best Practices

    What is Employee Experience? Definition & Best Practices

    Most business invest time, effort and scrutiny on the customer experience. However, its internal equivalent – the employee experience – receives far less attention than it deserves in many...

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  • Examples of Customer Engagement Strategies & Tips from the Pros

    Examples of Customer Engagement Strategies & Tips from the Pros

    Customer engagement plays a pivotal role in every business’s operations, and as such, it is a hot topic in today’s customer experience discourse. Heightening customer engagement involves tailoring...

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  • Superior Decision Making with Customer Analytics Hosted by CRM Magazine15:41

    Superior Decision Making with Customer Analytics Hosted by CRM Magazine

    In this webinar hosted by CRM Magazine, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.

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  • 7 Important Call Center Skills Every Agent Should Have

    7 Important Call Center Skills Every Agent Should Have

    Working as a call center agent requires several soft skills to see the best results. Call centers are responsible for much more than mere issue resolution. These organizations serve as the remote...

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  • 25 Employee Satisfaction Survey Questions You Need to Ask

    25 Employee Satisfaction Survey Questions You Need to Ask

    Encouraging your workforce to share their innermost concerns and ideas about your company can be particularly tricky. However, there is a lot to be said for asking the right questions. Surveying...

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  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

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  • Contact Centre Predictions for 2020

    Contact Centre Predictions for 2020

    Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. Although his prediction was not completely accurate,...

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  • Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight

    Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight

    In this whitepaper, we’ll discuss the importance of VoC, how to measure it with data-driven strategies and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.

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  • Call Center Metrics: Examples, Tips & Best Practices

    Call Center Metrics: Examples, Tips & Best Practices

    An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Fortunately, with...

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  • Miss a Webinar? Catch Up Anytime!

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  • What is the CFPB Arbitration Rule? Definition & Best Practices

    What is the CFPB Arbitration Rule? Definition & Best Practices

    Arbitration between companies and consumers as an alternative form of conflict resolution often works as a strategic option for the company in question, affording it the opportunity to minimize...

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  • LISTEN 2019 is “in the Books”

    LISTEN 2019 is “in the Books”

    It’s hard to believe after all the planning and hard work by so many people here at CallMiner that “LISTEN 2019 Velocity to Vision” at Margaritaville Resort in Hollywood FL is finally “in the...

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