×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!

TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics

Achieving optimal contact outcomes and an ideal experience for your customers takes alignment of your goals, technologies and processes into a well-choreographed and smoothly run operation. Yet how do you identify what is working right and what needs improvement that can positively impact the customer experience throughout the journey?

In this 10-minute webinar highlights, Mike Hull, Director, Business Analytics at Trade Global presents his team’s use of customer journey-based interaction analytics to: uncover and solve repeat call drivers; improve agent performance tracking and training; and trend and report on systematic product and process issues that impact customer experience and satisfaction.

Learn how journey-based interaction analytics:

  • Maps customer experience and outcomes
  • Uncovers systematic, product and process issues in near real time
  • Automates agent scoring and performance feedback to improve agent performance

Download Slides

Previous Article
Using Interaction Analytics to Handle Abusive Customers
Using Interaction Analytics to Handle Abusive Customers

Dealing with abusive customers can really affect the morale of the contact centre agents. Obviously, there...

Next Flipbook
Developing Best Practices to Improve Agent Performance Through Interaction Analytics Insights
Developing Best Practices to Improve Agent Performance Through Interaction Analytics Insights