Dialog Direct Customer Success Story

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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Identify Root Cause to Reduce Calls Featuring Thomson Reuter's
Identify Root Cause to Reduce Calls Featuring Thomson Reuter's

CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand ...

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Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics
Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics

The contact center is focusing on leveraging automated QA analytics programs to ensure their QA teams can c...