Dialog Direct Customer Success Story

October 29, 2018

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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Identify Root Cause to Reduce Calls Featuring Thomson Reuter's
Identify Root Cause to Reduce Calls Featuring Thomson Reuter's

CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand ...

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