Dialog Direct Customer Success Story

October 29, 2018

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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Making the Grade: Using Automatic Scorecards to Improve Agent Performance
Making the Grade: Using Automatic Scorecards to Improve Agent Performance

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Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics