×

We'd like to learn a bit more about you before downloading this report.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!
   

How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

February 14, 2018

Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.

Previous Article
Stop Avoidable Customer Churn With Great Agent Behavior
Stop Avoidable Customer Churn With Great Agent Behavior

If you see a business contact for the first time in months and they appear not to be interested in what yo...

Next Article
10 Tips to Improve Contact Center Agent Performance
10 Tips to Improve Contact Center Agent Performance

Contact centers rely on agents to deliver a lasting customer experiences and exceptional customer service ...