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Conversational AI for Customer Experience

August 28, 2019

The next big thing in customer experience (CX) is conversational artificial intelligence (AI) and machine learning (ML), which promises to deliver the highly personalized, data-driven digital experiences that customers will require as these new technologies permeate contact centers and customer service organizations over the next few years.

But where do you start and how do you plan for this seminal transition?

In this webinar excerpt with Rick Britt, VP of AI at CallMiner  learn what conversational AI will mean to the contact center, what challenges it will face, and what problems it will solve in your evolving strategy.

Download the slides today!

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