×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!

Sweet Emotion: Measuring Emotion for Better Experiences

August 14, 2019

Hear from Research Engineers Micaela Kaplan and Anya Korneyeva as they address the measurement of emotion in your contact center. And how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs.

 

Agenda:

  •        What is emotion, and what is its impact on Customer Experience?
  •        Lexical channel with a twist - how we use categories to detect emotions, and Machine Learning to improve them
  •        Shape of conversation - leveraging information on silences, overtalk, and conversational patterns to detect emotion
  •        Learning from the acoustic signal

Download the webinar slides.

Previous Video
Conversational AI for Customer Experience
Conversational AI for Customer Experience

Hear Rick Britt, VP of AI at CallMiner what conversational AI will mean to the contact center, what challen...

Next Article
Ask the Expert: Your Topic Modeling and Machine Learning Questions Answered
Ask the Expert: Your Topic Modeling and Machine Learning Questions Answered

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machin...